At equalequip.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site. If you receive a product which falls in the below mentioned criteria, please contact us within 7 days of delivery as return and refund requests are taken up only within this time period.
- Wrong Size,
- Wrong Color,
- Wrong Quantity,
- Damaged, Or
- Significantly different from the description given by the merchant.
We will also not be able to accept the return if product
- Is used/worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number is tampered.
If you have received an empty parcel or any item is missing, please contact us within 24 hours of receiving the order.
- Cancellations will only be accepted within 24 hours of placement of order or, if your order has not yet been shipped, whichever is earlier.
- Once a return or cancellation has been processed, money will be refunded to you within 3-10 days. In case of COD, we will ask you for bank details (Account holder name, IFSC Code, Bank Name and Address, Account Number) and send the payment via NEFT. For payments via card, net banking - amount will be returned to the same account.
- Returns will be processed within 7 days of your request. Once a reverse pickup request has been generated, our courier partner will make max of two attempts to pick up the order. If the order is not handed over to courier partner for any reason (packet not ready, not at home etc.), the return request will be forfeited and your request will be denied.
- If an order has been shipped and returned for whatever reason, one way shipping charge will be deducted from refund amount unless return case fall under the above mentioned return criteria. Shipping charge will also be deducted if you do not accept the order on delivery.
- Given the huge cost involved in international shipment, no returns and refunds are acceptable in case of international orders once shipped.